Insights Blog

How well your team gets along can be beneficial or detrimental to your customers. On April 27th, 2012, I will present People, Profiles, and the Plague at the premiere Information Technology (IT) service and technical support conference, HDI 2012, in Orlando, Florida. If you work in IT, or your organization has a technical help desk [...]

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It was September 1973 and I was a junior in high school. From 1954-1994, my high school only had two principals and Frank Tracy took over in the fall of 1973. He wanted to leave his mark early on. It was a hot September afternoon when we had his first assembly in the gym.

My high school graduating class had 751 students and the classes before us and after us had about the same. This meant that in this assembly we had over 2,300 people including teachers, administrators and staff in the gym this hot September afternoon.

As Mr. Tracy began to speak, I noticed he was speaking to the students and not at the students. Somewhere into his speech he paused and said, “Ladies and gentlemen, I want to share with you the secret to success. The secret to success is really quite simple …

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Think of the best boss you have ever had in your adult work life. Now what are the top three reasons you said this is your best boss? If you are like many you answered with statements like:

• Lead by example
• Encouraged everyone
• Rewarded fairly
• Held me accountable
• Empowered me

Now either...

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What Makes You Happy… at Work? Ron constantly complained about the work load. He was always telling his co-workers that he is so busy he is not sure when he will be able to get to the project they want. Week after week a new challenged was introduced. Can you relate? Have you eve noticed [...] Read More

What would you do? You are driving a block away from your home and you see a person running up the sidewalk waving their arms and they yell “STOP!” You put down your window and the person says; “My neighbor behind me is down!” The person talking is almost in a panic state of mind. [...] Read More

Why Good Employees Leave and How to Retain More of Them A job-hopping market is about to take off and retaining good employees will be crucial. Are you ready? Vickie left the mortgage company she worked with for several years for a competitor and a promotion. No one could blame her for leaving; after all, [...] Read More

Six Teaming Tips for Leaders In 1985 Beth was a closer for a mortgage company and it was the very first refinance boom. She and the rest of her team worked almost 80 hours per week the last two weeks of each month, for most of the year. It was “expected” of them if they [...] Read More

Pulling Your Team to Success Eight simple steps for moving from mediocrity to greatness. Have you ever flipped through the channels on your TV and ran across one of the strong men competitions? You know the type - one man attempting to move a jumbo jet so many feet, and the man who can do [...] Read More