Healthy Conflict Can Keep Your Team On Course
Using RESPECT to work through conflict on your team
"Remember you are in sales... and your job as the leader is to build an effective team that challenges decisions, and is constantly moving towards a common goal."
~GG
by: Gregg Gregory, CSP
Many people believe that conflict is unhealthy and in reality the opposite is true. The main secret is that the conflict must be directed towards the issues and not at individuals or their personalities.
When conflict gets to the point of needing resolution I like the acronym RESPECT.
R—Review the situation – get everyone involved and review the situation to gain clarity of the problem.
E—Explore all possible solutions – Once again everyone needs to be involved for the powerful brainstorming session. It needs to be treated like a brainstorming session meaning that all ideas are on the table and no criticizing is allowed.
S – Solve the problem – Here is where all parties agree on a solution.
P – Prepare a follow up plan – Just because the problem is solved (at least on paper) you will need a follow up plan to insure its success.
E – Expect cooperation – Now is this is where the bonding comes in. By telling each person what is expected of him/her and gaining commitment you are getting buy in towards a more powerful solution.
C – Confirm agreement – Get everyone to sign an agreement that they will abide by the solution. After all our forefathers did just that with the Declaration of Independence.
T—Track the progress – Just because you have a solution and an agreement does not mean it will succeed. Tracking the progress increase the likelihood this solution will succeed and significant negative conflict avoided.
I know this seems a bit out of left field, and while it will not work on every conflict situation... the process works tremendously well on both individual, as well as team conflict that seems to be getting out of hand.
Gregg Gregory is an award-winning speaker, sales trainer, and executive coach who delights audiences, electrifies managers and leaders, and transforms teams. Gregg Gregory is the recipient of the coveted CSP designation from the National Speakers Association, in recognition of his accomplishments in speaking and training.
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